If the same error can be recreated in other databases (Demo databases), Dynamics SL Technical Support will then document and submit the test steps to a Dynamics SL Development group so that a correction may be delivered. The next step is to determine if the problem is related to the database or the application by trying to recreate the error. Has this report ever worked? What changed?ĭoes the report work in other databases (i.e. What format of that report is being printed?Īre a template, sort, and/or a select being used? In order to do so the following questions should be asked to help understand the details of the problem: The primary objective of the Report Troubleshooting process is to identify the cause of the reporting error. Microsoft Dynamics SL is not obligated to provide debugging support for modified or newly developed reports, but will follow normal Technical Support troubleshooting techniques(outlined below) to verify that no Microsoft Dynamics SL error exists.Ģ. Microsoft Dynamics SL provides support for the installation of Crystal Reports®, the contents of its standard reports, the performance of its standard reports and responses to general how-to questions regarding basic functionality within Crystal. How To Troubleshoot Crystal Report Errorsġ. How To Troubleshoot Crystal Report® Errors
